OMNI provides a full range of financial services for medical practices and healthcare organizations:

What is it that we actually do?  OMNI, through its client-server model, makes Intergy® software available through a click on an icon to its client practices.  With this software any practice can manage its patient demographic and insurance data, scheduling, clinical data, encounter forms, management reporting, and so much more.  Through this outsourced billing arrangement the software and upgrade expenses are invisible to the practice forever.

Billing and Collection

The back office and client support experts at OMNI partner with your practice to manage all aspects of billing and collection, (coding, electronic transmittal, cash posting, denial management etc.).  OMNI offers the billing/collection expertise and services of our dedicated staff.  The OMNI team has over 20 years of hands-on experience and in-depth knowledge of private insurance, state and federal reimbursement regulations.

Our local team consists of:

• Coders
• Accounts Receivable Managers
• Accountants
• Certified Public Accountants
• Physician Practice Managers
• Clinical and Application Educators
• IT Professionals
• Regulatory & Reimbursement Professionals
• Support Specialists (Help Desk)
  

Our billing staff works hand-in-hand with physicians, office personnel and hospital staff to ensure that each charge is captured, billed accurately, and on-time.  Because each practice is unique, we customize our services to meet your practices’ individual needs.  OMNI can handle all your billing needs from the E & M code to surgical interventions to the full array of other CPT codes and procedures.

Here is an overview of our back-office processes:

Charge Posting:

• On a daily basis, OMNI receives scanned documentation from our client practices.  These documents include super bills, insurance and guarantor payments and zero remits.
• When posting client charges, OMNI ensures accuracy by linking the super bills back to the front office schedule.
• OMNI frequently runs an "Encounter Resolution Report" to ensure that all super bills are accounted for and all charges have been submitted.
• Electronic Claims Submission:  OMNI submits 90-95% of our client's claims electronically through Web MD.  Claims submitted are verified, "scrubbed" for errors, then submitted to insurance carriers.  Any issues such as inaccurate diagnosis codes and CPT codes, or missing or inaccurate provider numbers will be returned to OMNI for correction.  These rejections must be corrected within one business day.

Payment Posting

• OMNI’s electronic remittance advice module posts payments electronically to the patient's account.
• The denial management process is multi-faceted and includes the use of special software programs designed to optimize revenue as well as biller intervention and investigation.

Collections

• Accounts Receivable Aging Management:  OMNI uses an “alert” system with parameters predetermined by the client that assists OMNI in managing accounts receivable.
• OMNI acknowledges that all credit and collection practices are subject to our clients’ established protocols and approval.

Financial Reporting

• There are more than 200 standard reports Intergy® software can generate.  Additional reports can be generated through Practice Analytics, another product of Sage Software.
• Intergy® software includes “user friendly” report writing capability.  
• OMNI staff will provide each client with reports customized to their business needs.
• All reporting is available electronically. 
• A standard set of reports customized to each client is provided at monthly in-person financial review meetings. 

Communications
OMNI prides itself on efficient and effective communication with its clients.  We believe strongly in regular face-to-face meetings with all of our clients, as well as maintaining routine communications via email, telephone and user groups.  Good communication is critical to the success of our relationship and team work.

All OMNI clients have direct access to their billing system data.  To enhance the client’s ability to understand and utilize the information contained in the system, OMNI has a team that provides training to your key users. In addition, OMNI’s Help Desk provides ongoing assistance to our clients.

The HIPAA compliant billing/collection software that OMNI utilizes has an extensive user security system designed to limit unauthorized access to confidential information.  OMNI customizes this user security system to client needs.  OMNI’s philosophy is that the data belongs to the client and we provide for full disclosure throughout the relationship.  Accurate and timely information is provided to the client on an ongoing basis so that informed business decisions can be made.  Authorized practice personnel may access real time data and produce reports on demand.

OMNI’s clients are assigned to a team to ensure depth of knowledge, talent and account coverage.  The team composition depends on the specialty and the needs of the client.   Each client has a team leader and/or a practice administrator, an accountant and professional billing and collection personnel.  The staff may also include certified coders, data entry personnel, experienced billing and accounts receivable personnel, experienced customer service personnel, etc.  It is important to note that staff is thoroughly and routinely cross-trained and able to step in and work the account when necessary.

It is primarily the team leader or practice administrator who is responsible for developing and maintaining regular, open communication with the clients.  Some of OMNI’s clients will have more than one team leader and/or practice administrator involved in the account, depending upon the needs of the practice.

The "Go To" person
OMNI assigns a knowledgeable "go to" person as the key contact for our clients.  This contact resolves issues and provides feedback and answers to questions on an "on-call" basis.
The "go to" person or key contact will be determined by the nature of the issue at hand to assist in rapid problem resolution.   Examples of designated staff for operational issues and other matters are as follows:

• Training and education – assigned to a Training team
• Ongoing support issues – assigned to a Help Desk team
• IT related issues – assigned to an IT Help Desk team
• Client relations – assigned to a Team Leader and/or Practice Administrator

Monthly Progress Meetings

OMNI contractually obligates itself and its clients to in-person monthly financial meetings.  In addition, OMNI may require weekly operational meetings during an implementation and/or integration phase.  Post implementation and/or integration, OMNI will assess the client’s operational skill level and may recommend or require an alternate meeting schedule.

For all client meetings, an agenda is prepared ahead of time and forwarded to the client for review.  OMNI will request that the client add any items to the agenda for discussion.  After the meeting, the client will receive minutes of the meeting for approval.

Financial Practice Management using Intergy® – with our partner, Sage Software.

Our strategic partnership with Sage Software gives OMNI clients no cost access to Intergy® practice management software.  This state-of-the-art, intelligent software has transformed the back-end billing and collection functions of practice management into a virtually paperless process utilizing features such as automatic insurance eligibility verification, electronic claims submission and electronic remittance advices resulting in enhanced revenue and improved cash flow.

Intergy® is a fully integrated financial and administrative management software solution designed to fit the needs of practices of any size or specialty.  With Intergy® you can:

• Confirm referrals prior to appointments
• Keep Medicare and other plan fee schedules up to date
• Fill last minute openings with automated Wait List
• Integrate seamlessly with Intergy E.H.R.
• Interface with other remote systems
• Customize the system to meet your workflow

Electronic Health Records. In partnership with Intergy® EHR by Sage Software

OMNI’s partnership with Sage Software sets the stage for providing our clients with innovative, affordable access to Electronic Health Records (Intergy® EHR).  Intergy® EHR is CCHIT Certified (Certification Commission for Healthcare Information Technology), meeting and exceeding their criteria for:

• Functionality (ability to create and manage electronic records for all patients, as well as automating workflow in a physician’s office),
• Interoperability (ability to receive and send electronic data to other entities such as laboratories), and
• Security (ability to keep patients’ information safe).

Implementing an EHR system is an important investment of both time and money for most practices.  Choosing a product that is CCHIT Certified offers reassurance that you are choosing a product that has withstood rigorous testing by an objective organization.